Why AI may be changing workplace communication

Professor Matt Davis was quoted in Financial Times Ignites in an article examining the impact of generative AI on communication at work. The piece explores concerns that AI-assisted emails and messages may be contributing to more transactional and less socially rich interactions in organisations.

Matt’s contribution focused on how formulaic or automated responses can be interpreted by recipients, and how hybrid and remote working have already begun to shift norms around politeness, context, and professional etiquette. The discussion highlights the potential implications for trust, sincerity, and perceptions of respect in increasingly digital workplaces.

The article is available via Financial Times Ignites (subscription required).